• Providing hands-on consultant services to businesses for new product development, Ecommerce websites, proving product-market fit, and mobile app development.
• Completing quantitative and qualitative product discovery for clients including competitive analysis, product positioning, user needs and personas, features, and pricing.

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• Owning the portfolio of products for the key stats and metrics our customers use to derive value from LiveRamp across our different products with a combined annual budget of more than $21,000,000 contributing to $500M+ annual revenue.
• Lead & empower a world-class product management team to navigate complex dependency management and make short and long term trade-offs across multiple products and stakeholders.
• Manage the development and delivery of groundbreaking new technology from 0 to customer delivery.
• Drive alignment with C suite and Commercial leaders on how our statistics and forecasts are defined. 
• Define the statistics and forecasting portfolio long term vision, execution strategy, and priorities validated by customer needs and market trends.

• Move the tech stack towards self-service SaaS, API first, cloud native, scalable products.

• Worked at IDEMIA who is the global leader in biometric identification, owning the largest biometric enrollment portfolio in the world for private businesses and governments.
• Led a portfolio of 7 Biometric Identity software as a service (SaaS) products with two full stack software engineering teams responsible for products in Civil and Government markets.
• Delivered nationwide to over 8000+ installations in 47 States and a dozen Federal and Corporate programs.
• Average annual portfolio revenue in excess of $22,000,000 with notable recent contracts worth $75M+.
• Identified root cause and led projects to increase engineering and delivery efficiencies by 55% generating an additional $1,100,000 in profit annually.
• Software installations featuring custom on-site installations with multiple local API integrations, on-premises and cloud server configurations, SaaS deployments, as well as mobile device options.
• Initiated the build of a next generation cloud native, multi-tenant, Kubernetes deployment with high availability on Amazon AWS GovCloud with a new UI built with User Centered Design principals.
• Over 25 biometric device SDK integrations supporting iris scanning, contactless fingerprints, palm scanning, facial recognition, AI optical character recognition (OCR) document parsing, and more.
• Over 20 API integrations to 3^rd party software ERP systems and data warehouses across the country.
• Led a project working with Data Science team to modernize inventory and sales tracking practices enabling detailed reporting to analyze trends, calculate ROI, and build predictive forecasting models.

• Led cross functional teams devoted to designing, building, and maintaining digital and physical products.
• Worked on digital products including logistics tracking software, website, mobile website, ad campaigns, custom customer relationship management software, and various API's.
• Hands on during full product life cycle combining design thinking, lean startup principals, and agile.
• Maintained the growth development roadmap and product feature backlog with stakeholder interests using data analytics, research, prioritization frameworks, and strong decision making skills.
• Built stakeholder consensus with cross functional teams including engineering, marketing, sales, and legal to ship well executed and profitable features on new product generations.
• Conducted product market analysis including market trends, product positioning, competitive analysis, user needs/personas, feature prioritization, and pricing strategies.
• Used cloud based data analytics to improve the products via key performance indicator tracking, A/B testing, and qualitative research over 3 generations.
• Led 6 user research studies to assess customer pain points for feature development and prioritization.
• Functioned as the Jira Administrator for Project Management as well as the Aha! Administrator for road-mapping.

• Operated within $2,600,000 maintenance budget for a fleet of 600+ units valued at over $25,000,000.
• Directed operations in a fast paced environment including the customer experience, daily sales, inventory, and supply chain logistics.
• Direct Profit and Loss responsibility, decision making, key performance indicator tracking, and was the voice of the customer to corporate.
• Managed storage and organization of over 6,000 items in stock and distribution of parts daily.
• Exceeded company expectations of gross sales and profit by delivering high quality customer experience and initiating and launching projects in new opportunities.
• Coordinated relations with 40+ outside vendors including account setup, accounting, and daily orders.
• Taught myself two complex database programs in a single month and then developed and implemented training programs for my team members.

• Provided hands-on consultant services to businesses for website development, digital marketing, social media management, sales training, and process improvement training.
• Built websites, social media pages, and directory listings while optimizing SEO.
• Researched market trends, competition, product positioning, user needs and personas, features, and pricing.
• Built consensus with cross functional stakeholders and business owners to create relevant content and ad copy for planned promotional campaigns.
• Prioritized key product marketing opportunities in digital and mobile display advertising through Facebook, Google and Bing.
• Improved marketing campaigns through A/B Testing, KPI tracking, behavior flow analysis, and heat-mapping.

• Directed business operations and 25 employees including productivity, sales (B2B, inside and outside), KPI accountability, customer experience, inventory control, & vendor relations.
• Optimized operational performance at six store locations to new records, increasing revenue by 26%.
• Promoted on 3 occasions within 18 months and recognized for excellent customer experience and sales.
• Acknowledged as top 1% in company sales and trained award-winning teams.
• Provided superior customer experience by utilizing adaptable communication skills to clearly explain complex technical concepts in simple terms.
• Communicated process information to and motivated cross-functional team members.
• Direct Profit and Loss responsibility and prioritized strategies to optimize profitability and the customer experience.
• Had direct customer interactions and leveraged existing products and services to meet customer needs and pain points.

• Managed business operations and employees including sales, diagnostics, vehicle service, electrical, custom fabrication, inventory control, and accounting.
• Directly responsible for the P&L and the customer needs & feedback.
• Prioritized marketing investments to promote the business, increasing sales and growth by 13%
• Managed automotive custom projects with restricted deadlines, constantly exceeding customer expectations.
• Scheduled employees hours based on budget and forecasted sales from data analytics.
• Maximized sales growth by studying business data analytics and providing clear explanations of complex information to provide an exceptional customer experience.

• Supported management of business operations, including retail sales, training, customer relations, banking, inventory control, accounting, finance, and leading team members.
• Gathered customer feedback, analyzed the data, and applied it to implement solutions and process improvements to improve store operations.
• Assisted with employee scheduling, utilizing budget hours with forecasted sales and productivity.
• Provided conflict resolution with issues involving employees and customers.
• Led teams to maximized levels of productivity and forming cohesive team environments.